Tashkent, Uzbekistan (UzDaily.com) — In February 2025, the Yuksalish Movement conducted a comprehensive study on the performance of property management companies across Uzbekistan.

The study covered 371 apartment buildings, assessed the work of 109 management companies, and included a public survey of 2,340 respondents to capture consumer opinions and evaluations.

The analysis revealed that in 52 buildings, 16 management companies failed to provide proper maintenance, such as cleaning of basement areas. In 34 buildings, 18 companies neglected routine facade repairs, resulting in visible deterioration.

Monitoring also included interviews with residents, revealing that in 112 buildings and adjacent areas, no landscaping or improvement efforts had been made. Overall, 35.8% of respondents expressed dissatisfaction with the performance of their property management companies.

In addition, the study recorded instances where apartment owners were denied the right to freely choose their service provider. In some cases, violations of Article 4 of the Law "On Protection of Consumer Rights" were identified. This law guarantees citizens the right to choose goods and services of appropriate quality.

Such violations contribute to systemic conflicts between property owners and management companies, including refusal to sign bilateral contracts, non-payment of mandatory fees, poor service quality, and charges for services that were never delivered.

There were also documented cases of excessive workloads, where a single management company was assigned more than 100 apartment buildings, far exceeding its technical and service capacity. For example:

In Urgench, Khorezm Shinam Uylar LLC services 307 buildings

In Asaka district, Bio Tech Service LLC — 172 buildings

In Samarkand, Samarkand Oltin Asr LLC — 167 buildings

In Kagan, Bakhshullo Kamoliddin LLC — 131 buildings

In Termez, Sarvar Termez Service LLC — 124 buildings

Some residents admitted they didn’t even know which company was managing their building but were still required to pay for services they were not receiving.

During an online meeting with experts on apartment building management held in Tashkent, it was also stated that local government actions sometimes violate the law, creating additional barriers in the sector and damaging public trust. One of the most concerning issues raised was the transfer of buildings to management companies without competitive bidding or homeowner consent — a clear breach of legal procedures.

In one case in 2024, the Hokimiyat (local administration) of Yashnabad District assigned 1,096 buildings to a single management company without holding any open tender or consultation with residents. Similar decisions were reported in other districts such as Mirzo-Ulugbek and Yunusabad.

Local authorities have also reportedly pressured homeowners’ associations to relinquish control of buildings to management companies, implementing a "one neighborhood — one management company" approach without considering residents’ input.

Another major issue is the mismatch between mandatory fee levels and the lack of financial transparency.

According to the survey:

26.6% of homeowners said their complaints were resolved within a week

17.4% waited a month or longer

17.4% received no response at all

30.8% saw no improvements after transferring to a management company

16.9% claimed services were not being provided at all

Respondents offered several suggestions to improve the situation:

46.1% prioritized landscaping and more green spaces

45.7% supported installing security cameras to improve safety

44% said they were not consulted on the amount of monthly payments

14.7% cited high fees imposed despite objections

27.1% complained that companies were collecting payments without delivering services

In conclusion, the Yuksalish Movement proposed several key recommendations, including:

Ensuring homeowners have a say in choosing management companies

Capping the number of buildings a single company can manage

Implementing strict oversight of companies’ staffing and technical capabilities

Creating a unified online platform for communication between homeowners and management companies

Moving away from an administrative approach to setting minimum fees, and instead allowing market-based pricing

The report also calls for a full inventory of existing management companies and the development of targeted measures to address systemic problems, incorporating feedback from the public.