Tashkent, Uzbekistan (UzDaily.com) -- On 7 April, a press conference was held at the National Press Center on the transformation processes in the Uzpromstroybank system in the direction of small and medium-sized businesses. The event was attended by the Bank’s management, senior officials of the relevant structural divisions and mass media employees.

Small business and private entrepreneurship are a priority in the economy of our country. Over the past five years, about 2 thousand laws, decrees and resolutions aimed at developing the sphere have been adopted.

In accordance with these regulations, many norms and rules have also been simplified in the system of Uzpromstroybank, paperwork has been reduced, and wide opportunities for entrepreneurship have been created.

It should be noted that in the process of transformation carried out in the Bank’s system since 2018, together with international financial institutions, the provision of services to business entities has been radically improved.

Based on the recommendations of the International Finance Corporation, a new organizational structure of the bank has been introduced, the clients of which are divided into 3 segments, i.e. corporate, small and medium business, as well as retail business. Also, small and medium-sized businesses are divided into separate sub-segments (micro, small and medium segments).

A detailed map of operational processes for the provision of services to this category of clients has been developed.

In order to study the opinions and suggestions, problems of customers regarding products and services, various analytical studies were carried out. The results of the studies have been summarized; this year, only for small businesses and private entrepreneurship, 13 loan products, 2 service packages and 1 product for cash and settlement operations have been introduced.

At the conference in this direction, as an example, the work carried out in the Bukhara regional branch of the Bank is given.

The most important direction at the final stage of the transformation processes is the establishment of the provision of services in the branch based on their focus on customers, - said Khabibulla Atanazarov, head of the department of small and medium-sized businesses of Uzpromstroybank. – In the Bukhara regional branch, customer service work is organized on the basis of a completely new business model. For the purpose of individual customer service, the activities of front-office employees as part of a business manager and universal service managers have been established. As a result, the Bank increased the rate of loan disbursement for legal entities by 2.6 times, the number of customers - by 12 percent, the number of users of remote banking services - by 115 percent.

An algorithm has been developed to identify potential customers who can take a loan to replenish working capital through a preliminary determination of the limit among entrepreneurs.

A project has been developed for issuing a quick loan by conducting a scoring analysis of small and medium-sized businesses, as well as micro-segments. A scorecard project has been created for the microsegment.

Acceptance of applications for obtaining a loan online through the official website of the Bank has been arranged. Customers also got the opportunity to monitor the status of their applications online, open a current account, and place an order for corporate cards and terminals.

At the press conference, it was noted that a number of programs are being introduced in the Bank’s system in order to provide quality and prompt service to entrepreneurs, as well as to automate the lending process. In particular, in order to expand the range of remote services, the SQB Business program is being launched, which includes 71 banking operations.

In order to establish the provision of services to clients from any network of the Bank, work is actively ongoing to introduce a unified MFO system. At present, all branches in the Bukhara region and the Yunusabad branch in the city of Tashkent have been successfully transferred to this system.

In order to support the activities of business entities engaged in trade and paid services, as well as to create amenities for the population in the Bank’s system, a contactless payment system QR-Online has been introduced. Currently, the possibilities of this system are widely promoted among the bank’s clients.

In addition, work is currently underway to establish the practice of accepting payments through the “Tap to Phone” module. The event noted that this program, operating in the new NFC system, will create additional convenience for entrepreneurs using bank trading terminals.

In order to form a database of customers, as well as offer banking services and products based on their requirements, a CRM system is being established.

Banking operations, in particular, more than 600 business processes related to the provision of services, are included in the Visio program. This database, created by qualified employees of the Bank by optimizing more than 350 business processes, serves as a training and technical aid for specialists who have just been hired and transferred to another position in the institution.