The operator said that its IVR (Interactive Voice Response) systems of the Beeline Call-Center processed about 73 million calls, repeating 2012 record. At the same time, some 14 million calls were processed by the operators. So, IVR information systems fully processed about 81% of subscribers’ calls.

Lyudmila Chaykovskaya, head of customer care service of Unitel, said that last year was reach for events, which impacted load of operators. Due to improvement of voice services and work of hundreds of specialists, Beeline once again proved it has high quality customer service.

The operator recalled that the subscribers can use free 0611 number, commercial 0612 number and online chat at http://0611.beeline.uz. Subscribers to STATUS tariff plan can use 0777 number.